Naturally Me will make all attempts to have products shipped in a timely fashion. Skin care products are made fresh daily in small batches; and will be shipped as soon as your order is processed and created. If you do not see that your order has been shipped within 7 business days of ordering please contact us.
Due to the warm temperature in the summer and spring butters are prone to melting during the shipping process. We make all attempts to prevent melting during shipping. Products are kept cold before shipping, wrapped up as much as possible and shipped immediately. During transit to other states We cannot guarantee that butters will not melt at that time. We are looking into shipping options that keep products cold but the extra cost for such special shipping will be placed on the customers, added to shipping cost. If you happen to get your butters and they are melted immediately stir them and place them in the fridge so they can harden back up(this may include beard balm). The great thing about natural products is the health and benefit to your skin, but because they are natural and of the earth they adjust to the temps outside. We appreciate your business and hope you found this information helpful.