Naturally Me will make all attempts to have products shipped in a timely fashion. Our body butters and soap products are made fresh in small batches and will be shipped as soon as your order is processed and created. If you do not see that your order has been shipped within 7 BUSINESS days of ordering please contact us. On high volume holiday sales orders may take up to 5 days to process and 7-10 days to ship.
We cannot take returns on products that have been used and we will only accept a return if it is within 14 days of receiving your order. Due to the delicate nature of natural products we cannot be responsible for what takes place during shipping and with the carriers, we work with our customers as best. We cannot be liable for what happens with carriers once your order is out of our care. Always contact the carrier for insurance refunds if priority shipping was placed.
Due to the warm temperature in the summer and spring butters are prone to melting during the shipping process. We make all attempts to prevent melting during shipping, Products are stored in a cool location before shipping. During transit to other states We cannot guarantee that butters will not melt at that time. If you happen to get your butters and they are melted immediately stir them and place them in the fridge so they can return to a solid state (this may include beard balm). The great thing about natural products is the health and benefit to your skin, but because they are natural and of the earth they adjust to the temps outside. We appreciate your business and hope you found this information helpful.